At SANERUM, every piece is carefully handcrafted to reflect timeless elegance and luxury. To ensure your satisfaction, we offer a smooth and transparent exchange process for our valued customers.
- Returns only on damaged or defective items (within 3–5 days of delivery).
- Exchange allowed within 7 days for size issues — unused, unworn, and in original packaging.
- No returns on custom-sized or stitched items.
“Due to the delicate nature of our garments, we offer size exchanges only. Each piece is handcrafted with precision and care — thank you for understanding.”
📦 How to Request an Exchange
Follow these 4 simple steps:
1. Submit a Request Within 3 Days
Email us at [email protected] with:
- Order number (To get order id check your email recieved at the time when you place order)
- Reason for exchange
- Photos of the item (if damaged or size issue)
- Provide Your Contact Number
2. Get Approval
Our customer support team will review your request and respond within 24–48 hours with instructions.
3. Ship The Product Back
Once approved:
- You’ll be asked to send the item back in its original condition and packaging.
- Shipping charges for returns are borne by the customer (unless the item was faulty/damaged).
4. Receive Your Exchange
Once we receive and inspect the returned product:
- We’ll ship your replacement item within 3–5 business days.
- You’ll receive a tracking number via email.
❌ Non-Exchangeable Items
- Custom-stitched or made-to-measure dresses
- Worn, washed, or damaged products due to misuse
- Items returned without original tags or packaging
📌 Important Notes
- Exchanges must be requested within 3 days of delivery.
- Returns are not accepted unless a product is damaged or incorrect.
- We do not offer refunds at this time. Exchanges or store credit only.
Refunds: If an order has been cancelled before dispatching, it can qualify for a refund to the credit card used for the order.